We have been using Honest-1 for a couple years. We have recommended them to our friends, family and neighbors. They are great at explaining the issue, providing "what needs" to be fixed and items that need attention. They always try to get our cars in as soon as possible for urgent issues and are timely at returning for regular service or last minute work. Rebecca is GREAT! She is very proactive and keeps you updated on status and next steps. She goes that extra step, which in my book is wonderful customer service you don't see very often.